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Return & exchange

Important Information:


1.If your selection is out of our store, you only can choose the similar pattern or color, we couldn’t get the exact of the same one for you, but if you have large quantity to order, we talk separately, we will try our best to give you a correct order. Xie xie!

2. Most items are hand crafted and colored in small patches thus color you see on the web may not be exactly same as what you get.  The photographs are intended as a general guide only.


3. Orders are accepted subject to our final confirmation.


4.ONESILK.COM includes a 100% Satisfaction and unconditional 30Days Money Back Guarantee. Your package of return or exchange should be postmarked within 30 days of purchase ; No returns or exchanges after 30 day .

Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.


Return Policy:
 

   We will gladly refund the Cost of Merchandise (excluding Shipping/Handling charges) if you are not satisfied with the merchandise provided the merchandise is returned to us within 30 days of receipt of shipment in original condition.  Note: All special orders including custom-made and personal name imprinted items must be paid in full at time of order and may NOT be cancelled once we have ordered your merchandise.


Above does not apply to any Custom made items which are Non-Returnable.

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